Refund policy

Return and Refund Policy

Bronxville Wines & Spirits, 98 Pondfield Rd, Bronxville, NY 10708. (914) 337-5090.

We want every bottle you buy from us to be right. Because we sell alcohol, the rules on returns are set by New York State law, and they are stricter than for most shops. Here is how it works in plain terms.

Alcohol sales are final once delivered

New York does not allow a wine and liquor store to take back alcoholic beverages once they have been sold and delivered to you, unless the product is damaged, defective or not what you ordered. That means we cannot accept a return or an exchange because you changed your mind, ordered the wrong bottle, or did not care for the wine. Please check your cart before you place the order, and call us at (914) 337-5090 if you are unsure about a bottle. We are happy to help you choose.

Damaged, defective or incorrect items

If a bottle arrives broken, leaking or spoiled (for example, a corked wine), or if you received a different bottle from the one you ordered, contact us within 48 hours of pickup, delivery or shipment arrival. Call (914) 337-5090 or email us, tell us the order number, and send a photo if you can. We will replace the item or refund it to your original payment method. For shipped orders, please keep the bottle and the packaging until we have confirmed the claim.

Canceling an order

You can cancel an order at no charge any time before it has been packed. Call (914) 337-5090 during store hours and have your order number ready. Once a delivery has left the shop or a shipment has been handed to the carrier, the order can no longer be canceled.

Pickup orders

Pickup orders are held at the counter at 98 Pondfield Rd. If you cannot collect your order, call us and we will hold it or arrange local delivery. Orders not picked up within 14 days may be canceled and refunded to the original payment method.

Local delivery and shipping

Someone 21 or older must be present to receive alcohol and show a valid ID. If no eligible adult is available, we will try again or hold the order for pickup. If an order cannot be delivered after repeated attempts, or a shipment is returned to us by the carrier, we will refund the product cost less the delivery or shipping charge and any return shipping cost.

Refunds

Approved refunds go back to the original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the refund to appear. Gift cards cannot be refunded or redeemed for cash.

Questions

Call (914) 337-5090 during store hours or use the contact information on this site. We would rather sort it out over the phone than have you wait.